Social Media bumps up Spending by 21%
						
						
					
					
						Written by insomadmin
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						Published on Thursday, 21 March 2013	
					
					Amazing customer service is an increasingly rare commodity— and one that customers will pay a premium for. How much of a premium, you ask? A whopping 11 to 21% more, according to American Express’ 2012 Global Customer Service Barometer survey. Anyone in the service business should give Amex’s 2012 survey results a close read. Perka […]
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